PRIVACY POLICY

1. Information We Collect

We may collect information that you provide directly when you contact us or submit details related to a custom order.

• Name
• Email address
• Phone number
• Event date
• Order details, themes, colors, wording, quantity, flavor, and other customization information
• Reference or inspiration images that you choose to upload
• Any other information you voluntarily provide

2. How We Use Your Information

Information may be used to:

• Review and respond to custom order requests
• Communicate with you about availability, order details, pickup, delivery, or payment
• Prepare invoices or other order-related communications
• Provide customer support
• Improve the website and customer experience
• Protect the website and prevent misuse or fraud

3. Uploaded Images and Inspiration

If you upload a reference image, invitation, inspiration photo, or other visual material, it is used to better understand the creative direction of your request.

Please avoid uploading sensitive personal information that is not necessary for your order.

4. Cookies and Website Technology

The website may use cookies or similar technologies that are necessary for website functionality, performance, security, or analytics, depending on the tools and plugins currently enabled on the website.

You may be able to manage cookies through your browser settings.

5. Payments

CraveMe by Berenice may send invoices or payment instructions after an order request is reviewed and availability is confirmed.

Payment information may be processed through third-party payment or invoicing providers. CraveMe by Berenice does not need to store full payment card information directly on this website when a third-party provider processes the transaction.

6. How Information May Be Shared

CraveMe by Berenice does not sell personal information.

Information may be shared only when reasonably necessary to operate the business or website, such as with service providers that support hosting, email, website functionality, invoicing, payment processing, security, or similar business operations.

Information may also be disclosed if required by law or when reasonably necessary to protect legal rights, safety, or the integrity of the website.

7. Data Retention

Personal information may be retained for as long as reasonably necessary to manage inquiries, orders, business records, legal obligations, dispute resolution, or legitimate business needs.

8. Data Security

Reasonable steps are taken to protect personal information. However, no website, email system, online transmission, or storage method can be guaranteed to be completely secure.

9. Third-Party Links

This website may include links to social media platforms or other third-party websites. CraveMe by Berenice is not responsible for the privacy practices, security, or content of third-party websites.

10. Children’s Privacy

This website is not intended to knowingly collect personal information directly from children under 13. If you believe information from a child has been submitted without appropriate consent, please contact us so it can be reviewed.

11. Your Privacy Choices

You may contact CraveMe by Berenice to request access to, correction of, or deletion of personal information you previously provided, subject to any legal or business recordkeeping obligations that may apply.

12. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, business practices, services, or legal requirements. The “Last updated” date above will be revised when changes are made.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact CraveMe by Berenice directly.